Shipping policy

SHIPPING POLICY

Last updated: 30 June 2026

This Shipping Policy explains how Dreamzy Toys processes and delivers customer orders.

1. DELIVERY AREA

Dreamzy Toys currently delivers within Pakistan to locations supported by our courier partners.

Delivery to certain remote, restricted or difficult-to-access areas may be unavailable or may take additional time.

2. ORDER PROCESSING

Orders are normally processed within 1 to 2 business days after confirmation.

Processing may take longer during:

• Public holidays
• Weekends
• Sales and promotional campaigns
• High-order-volume periods
• Product launches
• Unexpected operational delays

Orders placed with advance payment may be processed after payment has been verified.

3. ORDER CONFIRMATION

Dreamzy Toys may confirm an order through:

• Telephone
• WhatsApp
• Email
• SMS

Customers must provide an active phone number and accurate delivery information.

Orders that cannot be confirmed may be delayed or cancelled.

4. ESTIMATED DELIVERY TIME

Estimated delivery time after dispatch is normally:

• Major cities: approximately 3 to 5 business days
• Other or remote locations: approximately 5 to 10 business days

These are estimates and not guaranteed delivery dates.

Delivery may be affected by:

• Courier workload
• Weather conditions
• Public holidays
• Road closures
• Security conditions
• Remote locations
• Incorrect addresses
• Failed contact attempts
• Events outside our reasonable control

5. SHIPPING CHARGES

Shipping charges are displayed at checkout or communicated before order confirmation.

Charges may depend on:

• Delivery location
• Package size or weight
• Product type
• Cash-on-Delivery charges
• Promotional offers
• Free-delivery thresholds

Any free-delivery offer applies only according to the conditions displayed on the website.

6. CASH ON DELIVERY

Cash on Delivery may be available for eligible locations and orders.

Customers must:

• Provide accurate contact information
• Confirm the order where requested
• Keep the payable amount ready
• Accept the parcel once the confirmed order arrives

The courier may contact the customer before delivery.

7. ORDER TRACKING

Where tracking is available, tracking details may be sent by:

• Email
• SMS
• WhatsApp
• The order-status page

Tracking information may take some time to update after dispatch.

8. DELIVERY ATTEMPTS

Courier companies may make one or more delivery attempts according to their operating procedures.

If delivery fails because:

• The customer is unavailable
• The phone number is incorrect or inactive
• The address is incomplete
• The customer refuses the confirmed order
• The courier cannot access the location

the parcel may be returned to Dreamzy Toys.

Additional delivery charges may apply if the customer requests reshipment after a failed delivery caused by incorrect or incomplete customer information.

9. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing:

• Full name
• Active phone number
• Complete house, street or building information
• Area, city and postal code where applicable
• Nearby landmark where helpful

Please contact Dreamzy Toys immediately if delivery information needs to be corrected.

An address may not be changeable after the order has been dispatched.

10. DELAYS

If we become aware of a significant delay, we will make reasonable efforts to inform the customer.

Dreamzy Toys is not responsible for delays caused by courier companies or circumstances outside our reasonable control, but we will assist customers in obtaining available updates.

11. DAMAGED PARCELS

Customers should inspect the outer parcel at the time of delivery where reasonably possible.

If the parcel appears severely damaged, opened or tampered with:

• Inform the courier
• Take clear photographs
• Contact Dreamzy Toys promptly

If a product inside is damaged, defective, incorrect or incomplete, contact us within 48 hours of delivery.

Do not discard the product, packaging or accessories until the issue has been reviewed.

12. MISSING OR INCORRECT PRODUCTS

If an order contains a missing or incorrect product, contact Dreamzy Toys within 48 hours and provide:

• Order number
• Details of the issue
• Clear photographs or videos
• Photograph of the parcel label where available

We will investigate and offer an appropriate resolution.

13. UNDELIVERABLE OR RETURNED PARCELS

When a parcel is returned because of an incorrect address, failed contact attempt or customer refusal, Dreamzy Toys may:

• Cancel the order
• Request advance payment for reshipment
• Charge an additional delivery fee
• Restrict Cash-on-Delivery service for repeated refusals

14. ORDER CANCELLATION

Customers may request cancellation before dispatch.

After an order has been handed to the courier, cancellation may no longer be possible. The Return and Refund Policy will then apply.

15. CONTACT US

For order, shipping or delivery assistance, contact:

Dreamzy Toys
Email: dreamzytoys@gmail.com
WhatsApp: +92 310 7487008

Address:
Plaza No. 12 CCA, 1st Floor
Khayaban-e-Amin
Lahore, Pakistan