Refund policy

RETURN AND REFUND POLICY

Last updated: 30 June 2026

Thank you for shopping with Dreamzy Toys. We want you to be satisfied with your purchase. Please read this Return and Refund Policy before placing an order.

1. RETURN PERIOD

Customers may request a return within 7 calendar days after the order has been delivered.

To be eligible for a return, the product must be:

• Unused and in its original condition
• Returned in its original packaging
• Complete with all accessories, manuals, tags and parts
• Accompanied by proof of purchase or the order number

Products that have been used, damaged after delivery, altered, assembled incorrectly or returned with missing parts may not be accepted.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please contact Dreamzy Toys within 48 hours of delivery if:

• The product arrived damaged
• The product is defective
• You received the wrong product
• Important parts or accessories are missing

Customers should provide their order number and clear photographs or videos showing the issue. We may request additional information to assess the claim.

When the product is confirmed to be damaged, defective or incorrect, Dreamzy Toys will arrange an appropriate replacement, exchange or refund.

Dreamzy Toys will bear reasonable return-delivery costs when the error is caused by us or the product arrives damaged or defective.

3. CHANGE-OF-MIND RETURNS

A change-of-mind return may be accepted within 7 calendar days only when the product:

• Has not been used
• Has not been assembled
• Has not been removed from sealed packaging where opening affects resale
• Is complete and in its original saleable condition

For change-of-mind returns, the customer will be responsible for the return-delivery charges. Original delivery charges are not refundable unless required by applicable law.

4. NON-RETURNABLE PRODUCTS

Returns may not be accepted for:

• Products damaged through misuse, negligence or improper handling
• Products with missing parts, packaging, manuals or accessories
• Products that have been used, washed, altered or repaired
• Opened products that cannot be resold for hygiene or safety reasons
• Personalized or specially ordered products
• Clearance or final-sale products clearly marked as non-returnable
• Products returned after the 7-day return period

This restriction does not apply where a product was delivered damaged, defective or incorrect.

5. TOY PACKAGING

Some toys contain sealed packaging, small parts, batteries, stickers, cards or other accessories. Please check the product description, recommended age and packaging before opening or using the product.

Opened packaging does not prevent a valid claim where the product is genuinely damaged or defective.

6. EXCHANGES

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, the customer may be offered:

• Another product of equal value
• Store credit
• A refund through an agreed payment method

Any price difference must be paid by the customer or refunded by Dreamzy Toys, as applicable.

7. REFUNDS

After receiving and inspecting the returned product, we will notify the customer whether the refund has been approved.

Approved refunds will normally be processed within 7 to 10 business days after inspection.

Refunds may be issued through:

• The original online payment method
• Bank transfer
• A mutually agreed digital payment method
• Store credit, where accepted by the customer

Cash-on-delivery payments cannot be refunded in cash through the courier. The customer may be asked to provide accurate bank or digital payment details.

The time taken for the refunded amount to appear may depend on the bank or payment provider.

8. RETURN DELIVERY

Do not send a product back without first contacting Dreamzy Toys and receiving return instructions.

Products must be packed securely to prevent damage during return delivery. The customer may remain responsible for damage caused by inadequate return packaging.

9. ORDER CANCELLATIONS

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, it normally cannot be cancelled and will be handled according to the return conditions in this policy.

Dreamzy Toys may cancel an order if:

• The product is unavailable
• Payment cannot be verified
• Incorrect pricing or product information was displayed
• The delivery address is incomplete or outside courier coverage
• Fraudulent or suspicious activity is detected

If payment has already been collected for an order cancelled by Dreamzy Toys, the applicable amount will be refunded.

10. REFUSAL OF CASH-ON-DELIVERY ORDERS

Customers are requested to accept confirmed Cash-on-Delivery orders.

Repeated refusal of confirmed orders may result in Dreamzy Toys limiting Cash-on-Delivery service for future orders.

11. HOW TO REQUEST A RETURN

To request a return, exchange or refund, contact us with:

• Your full name
• Order number
• Phone number
• Reason for the request
• Photographs or videos where relevant

Contact details:

Dreamzy Toys
Email: dreamzytoys@gmail.com
WhatsApp: +92 310 7487008

Return address:

Plaza No. 12 CCA, 1st Floor
Khayaban-e-Amin
Lahore, Pakistan

Please contact us before sending any parcel to this address.