Privacy policy

Last updated: 30 June 2026
This Privacy Policy explains how Dreamzy Toys  collects, uses, stores and shares your personal information when you visit our website, purchase products, contact us or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Full name
Email address
Phone or WhatsApp number
Billing and shipping address
Products ordered
Order amount and payment status
Delivery information
Returns, exchanges or refund details
Messages sent through email, WhatsApp, social media or contact forms
We may also automatically collect information such as your IP address, browser type, device type, pages visited, referring website and cookie information.
Payment information may be processed securely by our payment providers. Dreamzy Toys generally does not directly store complete debit or credit card details.
2. How We Use Your Information
We may use your personal information to:
Process and confirm your orders
Arrange delivery of your products
Send order and delivery updates
Provide customer support
Manage returns, exchanges and refunds
Confirm payments
Prevent fraud and unauthorized transactions
Improve our website, products and services
Send promotional emails or messages with your consent
Show relevant advertisements
Meet legal, accounting and regulatory requirements
You can unsubscribe from promotional emails by using the unsubscribe option in the email or by contacting us directly.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Keep the website working correctly
Remember your preferences
Understand how visitors use our website
Improve the shopping experience
Measure advertising and marketing performance
Display relevant advertisements
We may use services provided by Shopify, Google, Meta and other marketing or analytics platforms.
You can control or disable cookies through your browser settings. Disabling some cookies may affect certain website features.
4. How We Share Your Information
We may share necessary personal information with trusted service providers that help us operate our business, including:
Shopify, which hosts our online store
Payment processors and banking partners
Courier and delivery companies
Website and technical-support providers
Email, SMS and WhatsApp communication providers
Analytics and advertising platforms
Accountants, legal advisers or government authorities when required
These service providers receive only the information reasonably necessary to perform their services.
We do not sell your personal information for money. However, some advertising and analytics activities may be considered data sharing under certain privacy laws.
5. Shopify
Our online store is hosted through Shopify. Shopify may process customer information to provide ecommerce, checkout, security, analytics and related services.
Your information may be processed by Shopify and its service providers in countries outside Pakistan.
6. Delivery Partners
To deliver your order, we may share the following information with courier and logistics companies:
Customer name
Phone number
Shipping address
Order value
Cash-on-delivery amount
Other information required to complete delivery
The courier company may contact you to confirm your address or arrange delivery.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete and deliver orders
Provide customer support
Maintain accounting and business records
Resolve complaints or disputes
Prevent fraud
Meet legal requirements
When the information is no longer required, we may securely delete or anonymize it.
8. Data Security
Dreamzy Toys takes reasonable administrative, technical and organizational measures to protect your personal information.
However, no online system or method of transmitting information is completely secure. Customers should keep their account details and passwords private.
Please contact us immediately if you believe your personal information or account has been misused.
9. Children’s Privacy
Dreamzy Toys sells toys and children’s products, but purchases from our website should be made or supervised by a parent, guardian or responsible adult.
We do not knowingly collect personal information directly from children below the age permitted by applicable law without appropriate parental or guardian consent.
A parent or guardian who believes that a child has provided personal information to us may contact us and request its deletion.
10. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Withdraw consent for promotional messages
Object to or restrict certain uses of your information
Ask how your information is being used or shared
Some information may need to be retained for legal, accounting, fraud-prevention or transaction-record purposes.
We may ask you to verify your identity before processing a privacy request.
11. Third-Party Links
Our website may contain links to third-party websites, social-media pages or services.
Dreamzy Toys is not responsible for the privacy practices, security or content of those third-party services. You should review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, service providers or legal requirements change.
Any updated version will be published on this page with a revised “Last updated” date.
13. Contact Us
For questions, complaints or privacy-related requests, contact us using the details below:
Store name: Dreamzy Toys
Email: dreamzytoys@gmail.com
WhatsApp: +92 310 7487008
Address: Plaza No. 12 CCA, 1st Floor, Khayaban-e-Amin, Lahore, Pakistan